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Client Training
Our agency offers comprehensive training including but not limited to:
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Collecting Defaulted Payments– The characteristics of an effective telephone collector.
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Laws Governing Collections– FDCPA 10 golden rules.
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Common Collection Questions– NSF checks , bankruptcy, communications with the consumer.
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Eight Step Collection Call– Payment plan guidelines, common objections to paying.
The training schedule and content can be customized to meet your specific needs.
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